1. How long will my item take to deliver?
Delivery of your item will depend on the shipping option you select at checkout. You should note that all delivery times are estimated and we cannot guarantee that your item will be delivered within the estimated time unless you have chosen UK next day delivery option*.
*Next day delivery is only available for UK customers.
Delivery times are as follows:
• UK Standard Delivery: 3 to 5 working days* £1.99
• UK First Class Delivery: 1 to 3 working days* £2.99
• UK Next Day Delivery: Order before 2pm to receive your order the next working day. Orders made after 2pm will be delivered the following working day* £5.99
• Europe: 3 to 5 working days* £8.99
• USA and Canada: 5 to 7 working days* £13.99
*Working day classed as Monday to Friday.
2.Where is my order?
Please be patient if you have placed an order within the last 48 hours. We guarantee you that your item has been posted and is on the way to you. However, please note that our delivery times are estimated and we cannot guarantee that your item will be delivered within the specified time frame (unless you have chosen UK next day delivery).
If you have not received your order after four working days, please contact us at firstname.lastname@example.org
3.Can I track my item?
We use Royal Mail for our standard and first class deliveries. Once your order has been dispatched you can track your order using the Royal Mail Track and Trace service. All you need to do is input your tracking number and you will be able to follow its whereabouts.
For next day deliveries, we use Interlink. Once your order has been dispatched you can track your order using Interlinks Follow My Parcel Service. All you need to do is input your tracking number and you will be able to follow its whereabouts.
4.Will I need to sign for my delivery?
If you have chosen standard or first class delivery Royal Mail will require a signature. If no one is home Royal Mail will leave a ‘Reminder Card’ which will provide you details on where to collect your parcel.
5.Do you ship internationally?
We currently only ship to customers who reside in the UK, Europe, USA and Canada.